Enumerate vs CINC Systems: one publishes a price, the other publishes an exit

The short version

These two get shortlisted against each other because they are the same shape: accounting-led community-association platforms with a resident app alongside, both backed by outside investors, both selling to management companies. The fact table above separates them on one thing a buyer can act on — Enumerate publishes a monthly floor and CINC publishes nothing at all.

That difference is smaller than it looks, and it reverses the moment you read the contracts. The vendor that tells you the price is the one that will not let you leave.

Where they differ

Pricing and contract transparency

Enumerate’s pricing page is a genuine, if partial, disclosure. It states a minimum monthly cost for software customers (see At a glance for the figure), says pricing is set by the size of your associations and the level of service, confirms a separate one-time implementation cost, and answers “Do you require an annual contract?” with “Yes.” You can budget a floor from that page without a sales call. CINC’s /pricing returns HTTP 200 and then redirects to a marketing page with demo buttons and no figures.

The published contracts run the other way, and this is the finding of the piece.

CINC’s Software License & Service Terms set a one-year term and then grant an unusual right: “You may terminate this Agreement at any time with 90 days written notice or email to CINC.” CINC holds the mirror image of that right.

Enumerate’s Master Subscription Agreement — entered into, it says, by “Tops Software of Florida, LLC d/b/a Enumerate” — has no equivalent. The term renews automatically for successive one-year periods unless either side gives 90 days’ written notice before the end of the current one. Termination otherwise requires insolvency or a material breach left uncured for 30 days. Then comes the sentence to read twice: on “early termination by Customer (which is not permitted),” the customer must pay “the total amount of monthly recurring revenue which would have been paid to Enumerate had Customer fulfilled its financial obligations” for the rest of the term. The exit is not merely absent; it is priced.

Two further clauses deserve a buyer’s attention. Enumerate may raise fees annually, on volume overages, and — if you use its payment processing — whenever the processor or card networks raise theirs. And its payment section states two different late-payment rates: 5% per month on invoices unpaid 30 days after the due date, and, ten days past due, “the lesser of 18% per annum or the maximum rate allowable.” We report the conflict and pick no winner; ask which governs before signing. CINC’s offsetting clauses, noted when we compared it with Vantaca, are that it can amend the agreement by posting a new version and makes your pricing contractually confidential.

Security, permissions and data ownership

This gap is wide and it favours CINC.

CINC’s /cinc-trust-security link redirects to a Vanta-hosted trust centre publishing SOC 1, SOC 2 and Nacha badges, named control families and thirteen named subprocessors, with the reports themselves behind a request form.

Enumerate publishes no security or trust page at all: /security, /trust, /compliance, /dpa and /subprocessors all return the site’s genuine 404. Its privacy policy is generic web-visitor boilerplate — cookies, advertisers, a CalOPPA section — naming no subprocessors, no data location, and carrying no effective date we could find.

What Enumerate does have is in the contract, and it cuts both ways. Its security section commits to endeavouring to notify a customer of a confirmed incident involving their data within 24 hours — a specific commitment CINC’s terms do not match. Its subcontractor section is the opposite: Enumerate may send customer data to vendors “within or outside of the United States,” and “may change or discontinue utilizing one or more Enumerate Vendors at any time without any notice to Customer.” Against CINC’s thirteen named subprocessors, that is a blank cheque. The agreement also says Enumerate has “no responsibility for exporting Customer Data” on termination — the export must happen before you leave — where CINC promises a CSV export, though only where termination is not for your breach and only against a 30-day deletion clock.

Two smaller clauses are unusual for this category: Enumerate reserves the right to communicate directly with your residents for “marketing, advertising or other communications,” and it appoints itself the customer’s “agent and attorney in fact” to accept payment-processor terms, including future amendments. Neither is hidden; both are worth a board’s eyes. The agreement also promises availability against Enumerate’s “service level objectives,” which are not among its published documents.

Support, onboarding and migration

Here Enumerate wins clearly, and the win nearly went unrecorded.

Enumerate’s Knowledge Center sits on a subdomain that refuses automated requests, so we read it through a public text renderer rather than reporting it missing. It is a staffed help desk: published hours of Monday to Friday, 9am to 6pm Eastern, a phone number, a support email address and a ticket route. CINC has no comparable published commitment — its navigation’s own “Support” link redirects to a product marketing page, and its public knowledge base documents the resident-facing product rather than the accounting one. Enumerate publishes hours; CINC publishes a phone number and no response time.

Migration inverts it again, which matters because this is the pairing where migration is the whole decision. Enumerate’s legacy desktop products were discontinued and their customers moved to the cloud — see At a glance for the dates — so much of this market has already lived through one forced conversion. On that subject Enumerate’s pricing page offers a single sentence: implementation carries a one-time cost covering migration from your existing provider. CINC publishes a data services scope document stating what a migration does not move: general-ledger transaction history is not imported, only balances as of the day before go-live; homeowner ledger history is likewise balances only; and open violations, architectural requests and work orders are typed in by hand during training unless a change request pays for more. One vendor sells a migration. The other documents one, well enough that you can cost your own project from it.

The apps

Both ship a resident app on both platforms; see the rows above. Release cadence is the difference and it is stark. CINC’s resident app last shipped in December. Enumerate Engage’s iOS listing still shows version 1.0, released in June 2023 and not updated since; its Android build was last updated in November 2024. We read both listings’ ratings and are not printing them: CINC’s carries three ratings in total, and setting a number that small beside a larger one would mislead rather than inform.

Where they are the same

More than the marketing suggests. Both are accounting-first platforms covering assessments, payments, violations, architectural review, work orders and board communication. Both require an annual term that renews automatically, both charge 5% per month on delinquent invoices, both reserve broad rights to change the service, and both are backed by outside investors with no corporate parent on record. Neither publishes a status page. Neither has been scored against our rubric.

Which one, for whom

• You need to budget before you talk to sales → Enumerate. It is the only one publishing a floor and confirming an implementation fee exists.
• You want to be able to leave → CINC, decisively. Termination for convenience on 90 days’ notice, against a contract that calls customer early termination “not permitted” and accelerates the balance.
• Diligence demands security paperwork → CINC. Named subprocessors and requestable SOC 1 and SOC 2 reports against no security page at all is not a close call.
• You want to know when support answers → Enumerate, the only one of the two that publishes hours.
• You are costing a migration off legacy software → CINC, for the scope document. Ask Enumerate for the written equivalent before signing.
• Your residents will live in the app → CINC, on release cadence alone.

What we evaluated, and how

This comparison rests entirely on published documentation. Neither product was used hands-on, no demo was run, and neither has been scored against our rubric; where a vendor asserts something about its own product, we attribute it.

Every URL was hash-checked against a deliberately invalid path on the same domain before being treated as real. One fairness note matters more than usual here: Enumerate’s contracts are not at /terms, /legal or /msa — all of which 404 — but on a legal hub linked only from the site footer, and its help centre sits on a subdomain that blocks automated requests. Probing the obvious paths would have produced a vendor with no contract and no support desk, which is the opposite of the truth. Where we mark something absent — Enumerate’s security page, its subprocessor list, its service level objectives — we checked the named paths, the sitemap, the footer and the legal hub, and it was not there.

Two limits: CINC’s trust centre is client-rendered and its subprocessor list paginates, so we report what it says it publishes rather than an audit of it, and app release dates are vendor-declared store data.

Sources

• Enumerate Master Subscription Agreement and legal hub — accessed 2026-09-07
• Enumerate pricing and privacy policy — accessed 2026-09-07
• Enumerate Knowledge Center — accessed 2026-09-07 via a public text renderer
• CINC Software License & Service Terms — accessed 2026-09-07
• CINC Data Services Parameters and Expectations — accessed 2026-09-07
• CINC Trust Center — accessed 2026-09-07

Related

• CINC Systems vs Vantaca — the same CINC contract read against the other management-company heavyweight.

Corrections

None yet.